At Plant Pastry LLC, all wholesale products are freshly baked-to-order and highly perishable. To maintain strict food safety standards and operational integrity, all wholesale sales are final once delivered or picked up.

1. Delivery Inspection & Transfer of Liability

• Immediate Inspection Required: Wholesale partners must inspect all items immediately upon arrival or pickup.

• Acceptance of Goods: Signing the delivery manifest (or receiving the delivery on-site) constitutes formal acceptance that the order was fulfilled accurately and in good condition.

• Transfer of Responsibility: Once goods are delivered, Plant Pastry LLC is no longer liable for product damage, melting, smudging, or spoilage resulting from improper handling, ambient heat exposure, or incorrect refrigeration/freezer storage at your facility.

2. Reporting Quality or Fulfillment Issues

If an order arrives damaged or incorrect (e.g., missing items, structural damage upon arrival, or incorrect flavor profile):

• 24-Hour Notice: You must notify us in writing within 24 hours of delivery at contact@plantpastry.com.

• Required Evidence: Your claim must include the invoice number, a description of the issue, and 2–3 clear photos showing the product, packaging, and defect before disposal.

• Inspection Rights: Products must remain substantially intact (at least 75% unconsumed) to qualify for review. Claims submitted past the 24-hour window, without photos, or for fully consumed goods will be automatically denied.

3. Remedies & Approved Claims

• Discretionary Resolution: Approved claims are eligible solely for store credit toward your next order or a replacement delivered on the next scheduled route, at Plant Pastry LLC's discretion. Cash or card refunds are issued for wholesale orders on a case-by-case basis.

• No Unsold Inventory Refunds: We do not offer buy-backs, credits, or refunds for unsold, expired, or slow-moving stock.

4. Disclaimers & Exclusions

• Subjective Preferences: We do not issue credits or replacements based on subjective customer feedback regarding taste, sweetness levels, or texture when products meet standard specifications.

• Artisan & Natural Variations: Minor variations in design, sizing, or natural color tones (due to natural plant-based and organic colorings) are inherent to scratch baking and are not considered defects.

• Allergen Cross-Contamination: While we maintain strict sanitation protocols, our products are made in a facility that handles allergens including but not limited to: tree nuts, nuts, soy, corn, and gluten. Wholesale clients are responsible for properly informing end-consumers of potential trace allergens.

• Payment Terms & Chargebacks: By placing a wholesale order and completing payment, you agree to these terms. Initiating unauthorized payment disputes or chargebacks for delivered products constitutes a breach of contract and will result in immediate termination of wholesale services and collection action.

Wholesale Return & Refund Policy